Empowered Employees Power Profits

By John Tschohl

Are your customers over happy?

Employee empowerment is defined as allowing employees to make fast decisions — on the spot — in favor of the customer. Empowerment is the single most difficult skill to get employees to utilize. That’s a problem for businesses and government because if…

Top 100 Global Infrastructure Projects to be Released this Week

The Strategic Top 100 projects list for 2014 will be released on Friday, Dec. 6.

The Strategic Top 100 is the basis for the 7th Global Infrastructure Leadership Forum. The list, valued at US$572 billion, identifies the leading upcoming projects from the world’s top infrastructure-producing clusters.

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Ontario, Canada Proposes the Ending Coal for Cleaner Air Act

Last month, legislation was introduced, which if passed, would eliminate coal-fired generation as a source of electricity.
The proposed Ending Coal for Cleaner Air Act would ensure that once coal facilities stop operating by the end of 2014, coal burning generation on the electricity grid will never happen again…

SGL Automotive Doubling Production in Moses Lake, Wash.

SGL Automotive Carbon Fibers LLC, a joint venture between German luxury automaker BMW Group and SGL Group, is investing $100 million to add two new production lines at its Moses Lake plant. The company will double production capacity of its current operation, opened in 2012, in order to supply all…

Georgia’s Belfast Commerce Centre Welcomes Caesarstone

Caesarstone Sdot-Yam Ltd. (NASDAQ:CSTE), a global leader in the rapidly expanding quartz countertop market, will build its first U.S. manufacturing facility at the new 1,100-acre Belfast Commerce Centre, a CSX Select Site, located in Bryan County, Ga. The property is managed by TerraPointe Services, a…